Conflict Resolution In Health and Social Care Training Course

Tensions can arise in any care setting, whether between colleagues, with the people being supported, or their families. Our CPD-certified Conflict Resolution in Health and Social Care course helps staff understand why conflict happens, how to defuse it, and when a situation moves beyond conflict into a safeguarding matter.
£12.50 inc. VAT
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Conflict Resolution In Health and Social Care Overview

In care environments, unresolved conflict can affect the wellbeing of both staff and the individuals they support. This course helps learners recognise the different forms conflict can take, understand its impact, and apply practical strategies to prevent and resolve disagreements before they escalate.

Across three units, learners will explore the types and causes of conflict, ways to reduce the likelihood of tension building, and approaches to resolving conflict calmly and effectively. Importantly, the course also addresses the distinction between conflict and a safeguarding concern, helping staff know when to escalate.

CPD-certified and delivered online, it's suitable for anyone working in health and social care.

Duration
55m
Number of Units
3
Accreditation
CPD certified
Course Category
Health & Social Care
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Learning Outcomes

  • To gain an understanding of the different types of conflict and how they can occur
  • To gain an understanding of the impact of conflict
  • To gain an understanding of how to prevent conflict
  • To gain an understanding of conflict resolution strategies
  • To gain an understanding of your response to conflict and the importance of self-reflection

Training Units

These units guide learners from recognising conflict and its effects through to preventing escalation and applying effective resolution techniques, including how to identify when a safeguarding response is needed.

What is Conflict?

10m

This unit examines how conflict can develop in a care setting and the effects it can have on individuals, teams and the wider organisation.

  • Understand of the different types of conflict and how they can occur
  • Understand the impact of conflict

Preventing Conflict

10m

This unit focuses on early warning signs and practical steps staff can take to stop conflict from developing or escalating further.

  • Learn how to prevent conflict

Resolving Conflict

25m

This unit covers strategies for resolving conflict safely, encourages self-reflection on personal responses, and explains how to distinguish a conflict from a safeguarding concern.

  • Understand conflict resolution strategies
  • Respond to conflict and understand the importance of self-reflection

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