Customer Service
£12.50 inc. VAT
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For quantities of 10–19, the price is £12.00 per course; for 20–29, it’s £11.50 per course; for 30–49, it’s £10.50 per course, and for orders of 50 or more, even bigger discounts are available. Please note: one course purchase = one learner licence.
Customer Service Overview
In this course we will be looking at who a customer is to your workplace, the different customers you may encounter within your role and how best to anticipate their needs. We will also explore how good customer service can positively impact their customer experience and how to efficiently resolve conflict.
Duration
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Learning Outcomes
- To gain an understanding of what a “customer” means for your workplace and how to best meet their needs
- To gain an understanding of what good customer service looks like and how it benefits your organisation
- To gain an understanding of how to positively communicate with customers and resolve conflict
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