Duty of Care Training Course

Our Duty of Care course is a CPD-certified e-learning course developed for professionals across the health and social care sector. It builds confidence in meeting duty of care responsibilities, navigating dilemmas and responding to complaints, incidents and difficult situations.
£12.50 inc. VAT
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Duty of Care in Health and Social Care Overview

Duty of care conducts safe and ethical practice in health and social care. Our course helps learners understand what duty of care means in their role, how to recognise and approach dilemmas when they arise, and how to respond appropriately when things don't go to plan. Split into two focused units, learners will explore the responsibilities they hold towards the people they support, how to handle comments and complaints constructively, and the correct approach to incidents, errors and near misses. The course also covers how to manage confrontation and difficult situations with professionalism and care. CPD-certified and delivered fully online, it's ideal for support workers, care assistants and anyone working directly with individuals in care settings.
Duration
40m
Number of Units
2
Accreditation
CPD certified
Course Category
Health & Social Care

Learning Outcomes

  • To gain an understanding of the duty of care and how it affects your role
  • To gain an understanding of how to approach dilemmas that may arise about duty of care
  • To gain an understanding of how to deal with comments and complaints
  • To gain an understanding of how to deal with incidents, errors and near misses
  • To gain an understanding of how to deal with confrontation and difficult situations

Training Units

These training units help learners understand their duty of care responsibilities and build the confidence to respond to complaints, incidents and challenging situations with professionalism and care.

What is Duty of Care?

15m

This unit introduces the concept of duty of care and how it shapes day-to-day practice, including how to approach dilemmas that may arise.

  • Understand the duty of care and how it affects your role
  • Learn how to approach dilemmas that may arise about duty of care

Complaints, Incidents, and Near Misses

15m

This unit explores how to respond when things go wrong, from handling complaints to managing incidents, errors and difficult situations.

  • Learn how to deal with comments and complaints
  • Understand how to deal with incidents, errors and near misses
  • Learn how to deal with confrontation and difficult situations

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